Designing training programs for different levels of an organization requires customizing curriculum that matches the skills and experience of each training group while helping employees develop the new skills needed to advance to the next level of leadership. For example, while all employees can benefit from training to improve communication, the focus of communication skills training will vary depending on the skills needed for employees at each level to move up in the organization.
The following brief overviews illustrate one approach to customizing a workshop to help improve the communication skills of employees at each of three levels of an organization:
Lead Track: Lead with Confidence
- Understanding the difference between assertiveness and aggression
- Gaining insight into emotions
- Learning to project confidence
Supervisor Track: Advanced Interpersonal Skills
- Developing complimentary relationships
- Setting boundaries
- Dealing with difficult people and difficult situations
Manager Track: Advanced Leadership Skills
- Coaching for performance
- Developing and leveraging strengths
- Identifying weaknesses
- Team building
Matching training curriculum to the experience and development needs of various employee groups is a key element in the effectiveness of an organization’s learning and development initiatives.